Job Description
Join our elite remote night shift team in New York! NightShift Solutions Inc. is immediately hiring dedicated professionals for our 24/7 tech support operations. We provide all necessary equipment including ergonomic desks, noise-canceling headsets, and high-speed internet. Enjoy competitive compensation, comprehensive benefits, and the flexibility of working from home while serving clients across the US. This is your chance to excel in a dynamic, supportive environment with career advancement opportunities.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shift hours
- Troubleshoot and resolve complex IT infrastructure issues for enterprise clients
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global teams using real-time communication tools
- Maintain strict SLA compliance and performance metrics
- Proactively identify system vulnerabilities and escalate critical issues
- Participate in continuous training on emerging technologies
Qualifications
- 3+ years in IT support or system administration
- Proven experience with remote work environments
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently during night hours (10 PM - 6 AM EST)
- Strong attention to detail and documentation abilities
- High-speed internet connection required (minimum 50 Mbps)