Job Description
Join GlobalTech Solutions as a Remote Night Shift Specialist and thrive in a fully flexible work environment! We're seeking dedicated professionals to support our 24/7 operations while enjoying 100% remote work from anywhere in Indianapolis. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology—all while maintaining a healthy work-life balance. Perfect for night owls who excel in independent, high-stakes environments.
Responsibilities
- Monitor and resolve critical system issues during night shift hours
- Provide Tier-3 technical support for enterprise clients via phone and chat
- Execute scheduled system maintenance and security updates
- Document incident reports and knowledge base contributions
- Collaborate with global teams during handover periods
- Analyze performance metrics and identify optimization opportunities
- Uphold strict SLA compliance and security protocols
Qualifications
- 3+ years of experience in IT support or system administration
- Proven night shift or rotational schedule experience
- Expertise in cloud platforms (AWS/Azure/GCP)
- Strong problem-solving skills under pressure
- CompTIA Security+ or equivalent certification preferred
- Exceptional written communication skills
- Self-motivated with ability to work independently
- High-speed internet connection and dedicated home office space