Job Description
Join our award-winning team as a Remote Night Shift Specialist in Jacksonville, FL! We're urgently hiring dedicated professionals for flexible overnight roles with competitive compensation and career growth opportunities. Enjoy the freedom of remote work while contributing to cutting-edge projects that impact millions of users worldwide. Our inclusive culture offers comprehensive benefits, paid training, and advancement pathways for high performers. Apply today to start your journey with an industry leader!
Responsibilities
- Monitor and resolve critical system alerts during overnight hours
- Provide 24/7 technical support via chat, email, and phone
- Execute scheduled maintenance windows and system updates
- Collaborate with global teams during cross-continental handovers
- Document incident reports and knowledge base articles
- Analyze performance metrics to identify optimization opportunities
- Participate in emergency response protocols for critical incidents
Qualifications
- Minimum 2 years in IT operations or customer support
- Proven night shift or flexible schedule experience
- Proficiency with remote work tools (Slack, Jira, VPN)
- Strong troubleshooting skills across Windows/Linux environments
- Excellent written communication abilities
- CompTIA A+ or AWS Certified Cloud Practitioner preferred
- Ability to work independently with minimal supervision