Job Description
Join TechNova Solutions' elite remote night shift team and transform your career while Los Angeles sleeps. We're seeking dedicated professionals to deliver exceptional service during our critical overnight operations. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from anywhere in California. This is your chance to join a forward-thinking company that values work-life balance and professional growth.
Why Work With Us?
• Industry-leading compensation package
• 100% remote work environment
• Career advancement opportunities
• Health/dental/vision insurance
• 401(k) with company match
Responsibilities
- Monitor and resolve critical system alerts during overnight hours
- Provide exceptional customer support via phone, chat, and email
- Collaborate with global teams using agile methodologies
- Document all incidents and resolutions in ticketing systems
- Contribute to process improvement initiatives
- Participate in monthly overnight training sessions
- Ensure 99.9% system uptime during shift coverage
Qualifications
- 3+ years in technical customer support or operations
- Proven night shift experience (past 12 months)
- Proficiency with ticketing systems (Jira, Zendesk)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with cloud platforms (AWS, Azure, GCP)
- CompTIA Network+ or equivalent certification preferred
- Must be located in Los Angeles metropolitan area