Job Description
Join TechSolutions Inc. as a Remote Night Shift Specialist in New Orleans! We're hiring immediately for motivated professionals to deliver exceptional customer support during overnight hours. Equipment provided – you'll receive a company laptop, headset, and software to excel from home. Enjoy competitive pay, flexible scheduling, and zero commute while supporting our 24/7 operations.
This role offers career growth in a dynamic tech environment. Perfect for night owls seeking stability and advancement opportunities. Apply today and become part of our innovative team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift (11 PM - 7 AM CST)
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Escalate complex issues to senior specialists
- Monitor system performance and report outages
- Maintain knowledge of product updates
- Collaborate with global teams via virtual tools
Qualifications
- High school diploma or equivalent; relevant certification preferred
- 1+ years in customer support/IT helpdesk
- Strong troubleshooting skills for Windows/macOS
- Reliable high-speed internet connection
- Ability to work independently during night hours
- Excellent written and verbal communication
- Comfortable with remote collaboration tools