Job Description
Join TechFlow Solutions Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're urgently hiring tech-savvy professionals to deliver exceptional remote support during critical overnight hours. This full-time remote position offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the US while making a tangible impact on our global infrastructure.
As a key member of our dynamic IT team, you'll troubleshoot complex technical issues, maintain system integrity, and ensure seamless operations for clients across time zones. Our Austin-based headquarters provides robust support resources while you enjoy the autonomy of a fully remote role. Night shift opportunities are rare in this market – apply now to secure your position with a forward-thinking tech leader.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems during overnight hours
- Diagnose and resolve hardware/software issues across Windows, macOS, and cloud platforms
- Monitor network security and implement incident response protocols for off-hour threats
- Document troubleshooting procedures and maintain comprehensive knowledge base articles
- Collaborate with global IT teams during critical system maintenance windows
- Deliver exceptional customer service with SLA adherence during peak overnight demand
- Proactively identify system vulnerabilities and recommend preventive solutions
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CCNA or CompTIA A+ certification required (or equivalent experience)
- Advanced proficiency in troubleshooting network, server, and endpoint issues
- Proven ability to work independently during overnight shifts with minimal supervision
- Strong communication skills for technical documentation and client interactions
- Familiarity with Jira, ServiceNow, or similar ticketing systems
- Experience with AWS, Azure, or GCP cloud infrastructure preferred
- Must be located in Texas for tax compliance purposes