Job Description
Join our dynamic remote team as an IT Support Specialist! We're hiring immediately for a full-time, equipment-provided role based in Atlanta, GA. Enjoy the flexibility of remote work while delivering exceptional technical support to our clients across the United States.
Why Work With Us?
- Full remote work with company-provided equipment
- Immediate start date
- Competitive salary and benefits package
- Opportunities for professional growth
- Supportive team environment
Responsibilities
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Deploy and configure company-provided equipment
- Document support tickets and maintain knowledge base
- Collaborate with team members on complex technical issues
- Monitor system performance and implement preventive measures
Qualifications
- 2+ years of IT support experience
- Proficiency with Windows/macOS and networking concepts
- Strong problem-solving and communication skills
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Valid US work authorization required