Job Description
Join our cutting-edge tech team as a Remote Night Shift IT Support Specialist! We're seeking a dedicated professional to provide critical infrastructure support while our global teams rest. This fully remote role offers competitive compensation, flexible scheduling, and opportunities for career advancement in San Jose's thriving tech ecosystem.
Enjoy the freedom of working from home while maintaining mission-critical systems for Fortune 500 clients. Our inclusive culture values work-life balance and continuous learning, with comprehensive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Monitor and resolve system alerts during night shift hours (10 PM - 6 AM PST)
- Provide Tier 2/3 remote technical support for cloud infrastructure and enterprise applications
- Execute system patching, updates, and maintenance during off-peak hours
- Document incident reports and knowledge base articles with precision
- Collaborate with global teams during handover transitions
- Conduct proactive security monitoring and threat analysis
- Participate in after-hours rotation for critical incidents
Qualifications
- 3+ years of enterprise IT support experience with Windows/Linux systems
- CompTIA Security+ or equivalent certification required
- Proficiency in AWS/Azure cloud services and networking fundamentals
- Strong troubleshooting skills for complex infrastructure issues
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Valid US work authorization and reliable high-speed internet connection