Job Description
Join NexusTech Solutions as a Remote Night Shift Specialist and become part of our dynamic team serving clients across the Philadelphia and Virginia corridors. We're seeking dedicated professionals to provide critical after-hours support while enjoying the flexibility of remote work. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a tech-forward environment.
Why NexusTech? We pride ourselves on innovation, employee well-being, and cutting-edge solutions. As a night shift specialist, you'll be integral to our 24/7 operations, ensuring seamless service delivery during peak hours. Your contributions directly impact client satisfaction and operational excellence.
Responsibilities
- Monitor and resolve technical issues during night shift hours across client systems
- Provide real-time customer support via chat, phone, and ticketing systems
- Collaborate with global teams to maintain system uptime and security protocols
- Document incident reports and knowledge base articles for continuous improvement
- Conduct routine system maintenance and performance optimization
- Train and mentor junior team members on best practices
- Participate in cross-functional project deployments during off-peak hours
Qualifications
- 3+ years of experience in IT support or customer service roles
- Proficiency with remote desktop tools (e.g., TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/Linux environments
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Jira, Zendesk)
- Flexible availability for overnight shifts (10 PM - 6 AM EST)