Job Description
Join our elite night shift team and work remotely with cutting-edge equipment provided! NightConnect Solutions is seeking dedicated professionals to deliver exceptional service while enjoying the flexibility of a fully-equipped home office. Experience competitive pay, comprehensive benefits, and a supportive culture designed for night owls. No commute, no equipment costs – just pure professional growth in the heart of LA.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Monitor and resolve critical infrastructure alerts during overnight hours
- Document incidents, resolutions, and performance metrics
- Collaborate with global teams using provided communication tools
- Conduct routine system maintenance and security checks
- Train on proprietary software and hardware systems
- Escalate complex issues to senior engineers
Qualifications
- Minimum 2 years technical support experience
- Comfortable working independently during night shifts (10 PM - 6 AM)
- Proficient with Windows/Linux operating systems
- Strong troubleshooting skills for network and hardware issues
- Excellent written and verbal communication skills
- High-speed internet connection at home office
- Ability to pass background check and drug screening
- CompTIA A+ or Network+ certification preferred