Job Description
Are you a night owl ready to join a dynamic, remote team in Charlotte, NC?
We are seeking a dedicated Remote Night Shift Support Specialist to provide exceptional technical assistance to our clients. In this role, you will manage incoming tickets, troubleshoot complex issues, and ensure seamless operations during off-peak hours. Enjoy the flexibility of working from home with a schedule that fits your lifestyle.
Why Join Us?
- 100% Remote Work: No commute, work from anywhere in the USA.
- Night Shift Flexibility: Choose the hours that work best for your circadian rhythm.
- Competitive Pay: Earn between $22 and $30 per hour based on experience.
- Modern Tools: Work with cutting-edge CRM and ticketing software.
Don't miss this opportunity to advance your career with a company that values work-life balance. Apply today!
Responsibilities
- Monitor and manage support tickets via Zendesk/Intercom during assigned night shifts.
- Troubleshoot technical hardware and software issues for US-based clients.
- Document all interactions and resolutions in our knowledge base accurately.
- Collaborate with day-shift teams to transfer unresolved issues seamlessly.
- Provide exceptional customer service to ensure high satisfaction ratings.
- Maintain a professional and calm demeanor while handling high-pressure situations.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Must be legally authorized to work in the United States.
- Excellent written and verbal English communication skills.
- Proven experience in customer support or technical helpdesk roles.
- Ability to work independently in a remote environment.
- Reliable internet connection and home office setup.