Job Description
Are you a high-energy professional looking for a flexible remote opportunity? Apex Digital Solutions is currently hiring a Remote Night Shift Support Specialist based in Las Vegas, NV, serving clients across California and the nation. Join our elite team and enjoy the freedom of working from home while securing a competitive hourly wage.
We are looking for a dedicated problem-solver who thrives in a night-time environment to handle critical technical support tickets and ensure seamless client operations. If you want to advance your career in IT support with a company that values autonomy and excellence, apply today.
Responsibilities
- Monitor Support Tickets: Log, triage, and resolve incoming technical support tickets during evening hours (9:00 PM - 6:00 AM EST).
- Technical Troubleshooting: Diagnose and resolve software, hardware, and network connectivity issues for remote clients.
- Client Communication: Provide clear, empathetic, and professional communication via chat and email to ensure high customer satisfaction scores.
- Documentation: Maintain accurate records of all interactions, resolutions, and system changes in the CRM database.
- Process Improvement: Identify recurring issues and suggest workflow improvements to the night shift team lead.
- Onboarding Support: Assist in the remote onboarding process for new system users.
Qualifications
- Experience: Minimum of 1-2 years in technical support, helpdesk, or customer service.
- Availability: Must be able to work rotating night shifts and weekends as required.
- Education: High school diploma or GED; Associate degree in IT or related field is a plus.
- Skills: Proficient in Windows, macOS, and troubleshooting network protocols.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Jira).
- Work Environment: Must have a reliable high-speed internet connection and a quiet home office setup.