Job Description
Join our cutting-edge remote team as a Night Shift Tech Specialist! We're hiring immediately for San Jose-based remote roles with all equipment provided. Work from home while supporting enterprise clients during critical overnight hours. Enjoy competitive pay, flexible scheduling, and comprehensive benefits package.
This role requires 4-5 hours of overlap with US Pacific Time Zone night shift (10 PM - 6 AM). Perfect for tech-savvy professionals seeking work-life balance without compromising career growth.
Responsibilities
- Provide 24/7 technical support for enterprise clients via remote access
- Troubleshoot hardware/software issues using company-provided equipment
- Monitor system performance and resolve outages during night shift hours
- Document incidents and resolutions in ITSM platforms
- Collaborate with global teams during critical system updates
- Maintain security protocols for remote access environments
- Escalate complex issues to senior engineers
Qualifications
- 2+ years in IT support or systems administration
- CompTIA A+ or equivalent certification required
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/macOS/Linux
- Comfortable working independently overnight hours
- High-speed internet connection (equipment provided)
- Ability to adapt to changing priorities in fast-paced environments