Job Description
Join NexusConnect Solutions as a Remote Night Shift Tech Support Specialist and become part of our award-winning team! We're hiring tech-savvy professionals to deliver exceptional customer support during overnight hours (10 PM - 6 AM EST). This fully remote role offers competitive compensation, comprehensive benefits, and career growth opportunities while maintaining a healthy work-life balance. As a key member of our 24/7 support team, you'll troubleshoot complex technical issues for enterprise clients, ensuring seamless digital experiences. Enjoy the flexibility of working from home while making a real impact in the tech industry.
Responsibilities
- Provide 24/7 technical support for enterprise software and cloud solutions via phone, chat, and email
- Diagnose and resolve complex system issues, network problems, and software malfunctions
- Document cases meticulously in CRM systems and maintain detailed troubleshooting logs
- Collaborate with global teams to escalate critical issues and implement solutions
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Stay updated on product updates and emerging technologies through continuous training
Qualifications
- 3+ years of technical support experience in enterprise environments
- Proficiency in Windows/Linux systems, networking fundamentals, and cloud platforms
- Excellent written and verbal communication skills with strong customer empathy
- Ability to work independently during overnight hours with minimal supervision
- CompTIA A+/Network+ certification or equivalent technical qualifications
- Proven track record in troubleshooting complex technical issues under pressure
- Reliable high-speed internet connection and dedicated home office setup