Deskripsi Pekerjaan
Are you a problem solver who thrives in the quiet of the night?
Join ApexTech Solutions as a Remote Night Shift Technical Support Specialist and become the hero our clients need when the rest of the world sleeps. We are seeking a dedicated professional to provide top-tier technical assistance from the comfort of your home in Oklahoma City.
In this role, you will act as the first line of defense for complex technical issues, ensuring seamless operations and high customer satisfaction. We offer a competitive hourly rate, comprehensive benefits, and a fully remote culture that prioritizes work-life balance.
Join ApexTech Solutions as a Remote Night Shift Technical Support Specialist and become the hero our clients need when the rest of the world sleeps. We are seeking a dedicated professional to provide top-tier technical assistance from the comfort of your home in Oklahoma City.
In this role, you will act as the first line of defense for complex technical issues, ensuring seamless operations and high customer satisfaction. We offer a competitive hourly rate, comprehensive benefits, and a fully remote culture that prioritizes work-life balance.
Tanggung Jawab
- Provide advanced technical troubleshooting and support via chat, email, and phone channels.
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Manage and prioritize incoming support tickets within strict SLA (Service Level Agreement) guidelines.
- Document all interactions and resolutions in our CRM system to maintain a knowledge base.
- Collaborate with day-shift engineering teams to escalate complex issues and share insights.
- Maintain a professional and empathetic tone when communicating with clients experiencing downtime.
- Participate in nightly system maintenance and security updates.
Kualifikasi
- High school diploma or GED equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer success.
- Strong working knowledge of Windows, macOS, Linux, and mobile operating systems.
- Demonstrated ability to troubleshoot network and hardware configurations.
- Excellent written and verbal communication skills with a focus on clarity.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a dedicated home workspace.