Job Description
Are you a night owl looking for a stable, high-paying remote career?
We are currently hiring Remote Night Shift Technical Support Agents to join our growing team in Illinois. This is a 100% Work From Home opportunity with no commuting required. If you thrive in a quiet environment and enjoy solving complex technical problems, we want to hear from you.
As a member of our elite support team, you will be the first line of defense for our clients, ensuring seamless service delivery even in the late hours. We offer competitive pay, comprehensive benefits, and a fully remote culture that respects your work-life balance.
Why Join Us?
- 100% Remote: Work from the comfort of your home office.
- Night Shift Flexibility: Enjoy a dedicated schedule with reduced distractions.
- Competitive Pay: Earn between $22.00 - $28.00 per hour based on experience.
- Full Benefits: Medical, dental, vision, and 401(k) available.
Responsibilities
- Provide premium technical support to customers via chat, email, and phone during night shift hours.
- Diagnose and resolve hardware and software issues for remote clients efficiently.
- Document all customer interactions and solutions in the CRM system.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain a high first-contact resolution rate and meet daily performance KPIs.
- Stay updated on product knowledge and new technical protocols.
Qualifications
- High School Diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Must be able to work the night shift (varies, e.g., 10 PM - 6 AM EST).
- Reliable high-speed internet connection (min 25 Mbps) and a quiet workspace.
- Excellent English communication skills, both verbal and written.
- Proficiency with Windows and troubleshooting basic network connectivity issues.