Job Description
Join NexTech Solutions' elite remote team and revolutionize tech support from the comfort of your home! We provide all necessary equipment—including high-performance laptops, noise-canceling headsets, and ergonomic peripherals—so you can deliver exceptional service without upfront costs. As a Night Shift Technical Support Specialist, you'll troubleshoot complex issues for enterprise clients across the US while enjoying competitive pay, comprehensive benefits, and flexible scheduling. This is your chance to excel in a cutting-edge remote environment where your expertise directly impacts customer satisfaction and innovation.
Responsibilities
- Resolve escalated technical issues via phone, chat, and remote access during night shift hours (10 PM - 6 AM EST)
- Diagnose hardware/software problems for enterprise clients using provided diagnostic tools
- Maintain detailed documentation in ticketing systems and knowledge bases
- Collaborate with global support teams to ensure seamless customer experiences
- Proactively identify recurring issues and contribute to process improvements
- Adhere to SLA metrics while maintaining 95%+ customer satisfaction scores
- Participate in cross-functional projects to enhance support protocols
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ certification or equivalent troubleshooting expertise
- Proven ability to work independently in remote environments
- Exceptional problem-solving skills with complex IT systems
- Strong written/verbal communication and time management abilities
- Reliable high-speed internet connection and dedicated workspace
- Availability to work night shifts consistently with flexible scheduling
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools