Job Description
Join TechSolutions Inc. as a Remote Entry-Level IT Support Specialist and launch your tech career! We're seeking motivated individuals passionate about technology to provide exceptional remote support to our clients. This fully remote position offers flexible hours, comprehensive training, and growth opportunities within our dynamic San Antonio-based team. Enjoy the freedom to work from anywhere while building foundational IT skills that will propel your career forward.
Responsibilities
- Provide remote technical support via phone, email, and chat for software/hardware issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Assist users with account management, password resets, and software installations
- Document support tickets and maintain accurate troubleshooting records
- Collaborate with senior team members to escalate complex issues
- Contribute to knowledge base documentation and training materials
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and manage time effectively
- Customer service mindset with patience and empathy
- Reliable internet connection and quiet home office setup