Job Description
Are you looking for a stable, high-growth career with a company that values your work-life balance? ApexTech Solutions is seeking a highly skilled Remote Night Shift Technical Support Specialist to join our growing team in San Jose, Ohio.
We are a 100% Work From Home company, allowing you to work from the comfort of your own home while supporting our clients nationwide. If you thrive in a night environment and enjoy solving complex technical problems, this is the role for you. We offer competitive benefits, flexible scheduling, and a culture that prioritizes employee well-being.
Responsibilities
- Provide top-tier technical support to clients via chat, email, and phone during the night shift.
- Diagnose and resolve hardware and software issues efficiently to ensure minimal downtime for our clients.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document technical solutions and contribute to our internal knowledge base.
- Collaborate with day-shift engineering teams to escalate and resolve complex issues.
- Maintain a professional and courteous demeanor while communicating with diverse clients.
Qualifications
- Must be legally authorized to work in the United States.
- Reliable high-speed internet connection and a dedicated home office setup.
- Strong troubleshooting skills with computers, mobile devices, and networks.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Excellent written and verbal communication skills.
- High school diploma or equivalent; IT certification is a plus.