Job Description
Are you a dedicated problem solver looking for a flexible remote career? Apex Digital Solutions is seeking a highly motivated Night Shift Support Agent to join our elite team. We are a forward-thinking company committed to delivering excellence through our 24/7 support infrastructure.
As a member of our remote workforce, you will play a critical role in maintaining system uptime and ensuring client satisfaction. We offer a fully remote environment supported by enterprise-grade tools, allowing you to work from the comfort of your home while contributing to a global impact.
Why Join Us?
- 100% Remote Work from Home
- Night Shift Schedule (e.g., 9:00 PM - 6:00 AM EST)
- Competitive Salary & Comprehensive Benefits Package
- Professional Development & Career Growth Opportunities
Responsibilities
- Manage and resolve incoming technical support tickets via Zendesk and Slack during night hours.
- Diagnose and troubleshoot complex hardware and software issues for US-based enterprise clients.
- Maintain accurate and detailed documentation of all customer interactions and resolutions.
- Collaborate with the day-shift team to ensure seamless workflow transitions and issue escalation.
- Proactively identify system trends and contribute to knowledge base articles.
- Deliver exceptional customer service with a focus on empathy and technical expertise.
Qualifications
- Minimum of 1-2 years of experience in Technical Support or Customer Service.
- Must be legally authorized to work in the United States.
- Must be available to work night shifts (e.g., 9 PM - 6 AM EST).
- Strong troubleshooting skills with a working knowledge of Windows, macOS, and cloud platforms.
- High-speed internet connection and a dedicated home office setup.
- Excellent verbal and written communication skills in English.