Job Description
Are you a problem-solver who thrives in a high-paced environment? Apex Tech Support Solutions is looking for a dedicated Remote Night Shift Technical Support Specialist to join our growing team.
We provide 24/7 technical assistance to enterprise clients. In this role, you will troubleshoot complex issues, manage service tickets, and ensure seamless operations during our peak hours.
Why Join Us?
- Fully Remote Position
- Competitive Pay
- Night Shift Premiums
- Professional Development Opportunities
Responsibilities
- Monitor and maintain the performance of technical systems and networks.
- Provide advanced technical support and troubleshooting for software and hardware issues.
- Document all interactions and resolutions in the CRM system.
- Collaborate with day-shift teams to ensure continuity of service.
- Escalate critical issues to senior engineering personnel when necessary.
- Conduct routine system checks and performance audits.
Qualifications
- Minimum of 3 years of experience in technical support or help desk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently during night shifts without direct supervision.
- Flexibility to work weekends and holidays as required.
- CompTIA A+ certification preferred.