Job Description
Are you a night owl looking for a stable career with flexible hours? Apex Tech Solutions is expanding our team and seeking a dedicated Remote Night Shift Technical Support Specialist based in Colorado Springs.
In this role, you will provide critical technical assistance to our global clientele during our peak operational hours. We offer a competitive benefits package, fully remote work flexibility, and the chance to make a real impact while enjoying your evenings. Join us and take control of your schedule today.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via chat, email, and phone.
- Manage a high volume of incoming tickets during night shifts with accuracy and speed.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and knowledge transfer.
- Stay updated on product knowledge and industry best practices to assist complex inquiries.
- Maintain a professional and empathetic demeanor while resolving customer concerns.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support or customer service, preferably in a remote setting.
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.
- Must be available to work flexible night shifts (e.g., 7:00 PM - 4:00 AM).