Job Description
Are you a problem-solver who thrives in the quiet of the night? Apex Tech Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist to join our dynamic team in Detroit, MI.
We are a forward-thinking technology company committed to providing 24/7 excellence to our global clientele. We are looking for a tech-savvy individual who can provide exceptional remote support during the night hours, ensuring our customers never face downtime.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Detroit.
- Night Shift Premium: Enjoy a competitive salary with shift differentials.
- Growth Opportunities: Clear pathways for career advancement within a tech giant.
Take control of your career and apply today!
Responsibilities
- Provide top-tier remote technical support via phone, email, and chat during night shifts.
- Diagnose and resolve hardware, software, and network issues for enterprise clients.
- Manage and prioritize a high volume of incoming support tickets efficiently.
- Document all technical interactions and resolutions in the knowledge base.
- Collaborate with day-shift teams to ensure seamless handovers and continuity of service.
- Stay updated on the latest technology trends to provide accurate solutions.
Qualifications
- Minimum of 3 years of experience in technical support or help desk roles.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a dedicated home office setup.
- Strong troubleshooting skills for Windows, macOS, and Linux environments.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.