Job Description
Are you a tech-savvy problem solver looking for a 100% Work From Home opportunity?
ApexTech Solutions is seeking a dedicated Remote Technical Support Specialist to join our growing team. This is a night shift position, perfect for those who thrive in a quiet environment and want to maximize their day. We are hiring for our Indianapolis-based operations but offer the flexibility of working entirely from home.
Why Join Us?
- 100% Remote: Work from the comfort of your home anywhere in the US.
- Night Shift Flexibility: Enjoy your evenings and weekends while earning a competitive wage.
- Modern Culture: Join a forward-thinking company that values innovation and employee well-being.
We are looking for individuals who are detail-oriented, empathetic, and ready to support our clients at any hour of the night.
Responsibilities
- Provide top-tier technical support to customers via chat, email, and phone during night shifts.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex technical bugs and provide feedback.
- Maintain high customer satisfaction scores through clear communication and patience.
- Assist in training junior support staff on new tools and protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support, customer service, or IT helpdesk.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a focus on empathy.
- Ability to work independently and manage time effectively during night hours.
- Reliable high-speed internet connection and a dedicated workspace.