Job Description
Join NexusTech Solutions as a Remote Entry-Level Technical Support Specialist! We're hiring ambitious individuals with no prior experience to join our innovative team. Enjoy the flexibility of remote work while gaining valuable IT skills through our comprehensive training program. Based in San Jose with opportunities for New York-based collaboration, you'll be part of a company that invests in your growth. What you'll love: Flexible hours, professional development stipends, and a supportive remote culture.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues
- Document all interactions in CRM systems
- Collaborate with cross-functional teams on ticket resolution
- Learn and implement new technologies through training modules
- Contribute to knowledge base articles
- Participate in weekly team syncs
Qualifications
- No prior experience required
- High school diploma or equivalent (students welcome)
- Strong problem-solving and communication skills
- Basic computer proficiency (Windows/Mac)
- Reliable internet connection and quiet workspace
- Ability to learn quickly in fast-paced environments
- Customer service mindset
- Time management and self-discipline