Job Description
Are you a night owl looking for the perfect remote opportunity? Apex Digital Solutions is currently hiring a dedicated Remote Night Shift Technical Support Specialist to join our team in San Jose, Ohio. We provide all necessary equipment, so you can focus on what you do best: helping customers.
As part of our 24/7 support network, you will be the first point of contact for our clients, resolving technical issues efficiently and professionally while enjoying the flexibility of working from home.
Why Join Us?
- 100% Remote: Work from the comfort of your home in San Jose, Ohio.
- Equipment Provided: We supply a high-performance laptop and monitor.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Shift Schedule: Night shift hours (e.g., 8:00 PM - 4:00 AM EST).
Responsibilities
- Provide top-tier technical support and troubleshooting assistance to clients via chat, email, and phone.
- Manage and prioritize incoming support tickets during the night shift to ensure rapid resolution.
- Diagnose and resolve hardware and software issues using remote desktop tools.
- Document all customer interactions and resolutions in our knowledge base system.
- Collaborate with day-shift teams to ensure seamless continuity of support.
- Maintain a high level of customer satisfaction and professionalism at all times.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Reliable high-speed internet connection and a dedicated workspace.
- Availability to work flexible night shift schedules (e.g., 5-6 days a week).
- Excellent written and verbal communication skills.