Job Description
We are seeking a dedicated and detail-oriented Remote Night Shift Technical Support Specialist to join our rapidly expanding team. In this role, you will provide exceptional technical assistance to our clients during our off-peak hours, ensuring seamless service delivery and high customer satisfaction. This is a fantastic opportunity for those seeking night shift jobs in Detroit, MI or California without the need to commute, offering complete flexibility and the ability to work from the comfort of your home.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible hours tailored to your lifestyle.
- Comprehensive health, dental, and vision insurance.
- Remote-first culture with a supportive community.
Are you ready to take control of your schedule while making a significant impact? Apply today!
Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Troubleshoot hardware and software issues via phone, email, and live chat for US-based clients.
- Manage Customer Tickets: Log and track all support interactions in our CRM system, ensuring detailed documentation for future reference.
- Remote Troubleshooting: Guide customers through complex technical processes using remote desktop tools and screen-sharing applications.
- Issue Resolution: Resolve technical problems efficiently and escalate complex issues to senior engineering teams when necessary.
- Adherence to SLAs: Meet strict Service Level Agreement (SLA) metrics regarding response and resolution times.
- Product Feedback: Gather insights from customer interactions and relay them to the product development team to help improve our offerings.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support roles.
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM EST/PST) with the ability to work weekends as needed.
- Basic computer literacy and familiarity with Microsoft Office Suite and CRM software.
- Reliable high-speed internet connection and a distraction-free home workspace.
- Ability to work independently while maintaining a high level of professionalism.