Job Description
Join Innovate Digital Solutions as a Remote Part-Time Customer Experience Specialist and transform how businesses connect with their clients. We're seeking empathetic communicators to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling, competitive compensation, and the opportunity to grow with a forward-thinking tech company. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Deliver multichannel customer support via email, chat, and phone
- Resolve technical inquiries and troubleshoot software issues
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Analyze customer feedback to identify process improvements
- Adhere to SLAs and maintain high-resolution rates
- Participate in ongoing training on product updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or tech support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Available 20-25 hours/week with flexible scheduling
- Must reside in Wichita, KS metro area