Job Description
Join our award-winning remote team and transform your career with weekly paychecks and free equipment! Apex Connect Solutions is immediately hiring Customer Specialists for our Columbus-based remote operations. Experience the freedom of working from home while delivering exceptional service to Fortune 500 clients.
What We Offer:
- Weekly direct deposit payments
- Complete home office setup provided (laptop, headset, ergonomic chair)
- Comprehensive paid training and certification
- Health/dental/vision benefits and 401(k) matching
- Flexible schedule with core hours (9 AM-3 PM EST)
Responsibilities
- Handle inbound/outbound customer inquiries across multiple channels
- Resolve billing, technical, and account-related issues
- Document interactions using Salesforce CRM and Zendesk
- Meet/exceed monthly KPIs (CSAT, resolution rate, AHT)
- Collaborate with Tier 2 support for complex escalations
- Participate in bi-weekly team performance reviews
- Adhere to PCI compliance standards for sensitive data
Qualifications
- 2+ years customer service experience in remote/hybrid setting
- Proficient with CRM tools (Salesforce preferred)
- Type 40+ WPM with 98% accuracy
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated workspace at home
- Strong conflict resolution and active listening skills
- Available for occasional weekend shifts (1-2/month)
- Ohio residency required for equipment delivery