Job Description
Are you looking for a part-time remote job in Dallas, TX, or open to relocation to Florida? Apex Digital Solutions is hiring a dedicated Customer Service Representative to join our high-performance remote team. We offer the flexibility of working from home with a schedule that fits your lifestyle.
In this role, you will be the voice of our brand, assisting clients with inquiries, resolving technical issues, and ensuring a seamless customer experience. We value professionalism, empathy, and self-motivation.
Responsibilities
- Manage Customer Inquiries: Respond to emails, chat messages, and phone calls with a professional and empathetic tone.
- Problem Resolution: Troubleshoot technical issues and provide accurate solutions to client problems.
- Documentation: Maintain detailed records of customer interactions and account status in our CRM system.
- Remote Collaboration: Work closely with the support team and other departments to ensure consistency.
- Schedule Management: Adhere to the part-time shift schedule (e.g., evenings or weekends) to support US-based clients.
Qualifications
- Experience: Previous customer service or technical support experience is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficient with CRM software, Microsoft Office Suite, and remote communication tools (Zoom, Slack).
- Location: Must reside in the United States (Dallas, TX, or Florida preferred).
- Self-Starter: Ability to work independently in a remote environment without constant supervision.