Job Description
Join Georgia Tech Solutions as a Remote Part-Time Customer Service Specialist and become part of our innovative team! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible remote work opportunities. This role offers the perfect blend of professional growth and work-life balance, allowing you to thrive in Georgia's dynamic tech ecosystem.
Our ideal candidate will handle inbound customer inquiries, resolve technical issues, and maintain high satisfaction metrics. Enjoy competitive compensation, comprehensive training, and a collaborative virtual environment. If you're detail-oriented, tech-savvy, and committed to excellence, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product-related concerns
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience
- Proficient with CRM software and remote collaboration tools
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection
- Authorized to work in the United States