Job Description
Join FlexConnect Solutions, a leading remote-first employer, and transform your career with our part-time remote Customer Specialist role based in Oklahoma City. Enjoy the freedom of flexible hours while delivering exceptional support to clients nationwide. We value work-life balance and offer a fully remote setup with competitive compensation. This is your chance to thrive professionally without geographical constraints!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance using our proprietary CRM system
- Document interactions accurately in our ticketing platform for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet weekly KPIs for response time and customer satisfaction metrics
- Participate in bi-weekly virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with remote communication tools (Zoom, Slack, MS Teams)
- Strong problem-solving abilities and conflict resolution skills
- Reliable high-speed internet and quiet home office environment
- Ability to work independently with minimal supervision
- Flexible schedule availability (20-25 hours/week, including evenings/weekends)