Job Description
Join NexusConnect Solutions as a Remote Part-Time Customer Specialist and transform how we support clients across Georgia and Virginia! We're urgently seeking empathetic tech-savvy professionals to deliver exceptional virtual support with flexible scheduling. This role offers the perfect blend of remote freedom and meaningful impact, allowing you to serve diverse communities while maintaining work-life balance. If you're passionate about problem-solving and thrive in dynamic environments, apply today to become part of our award-winning team!
Responsibilities
- Deliver personalized customer support via phone, email, and chat for Georgia and Virginia clients
- Resolve technical issues and product inquiries using CRM systems and knowledge bases
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to improve service quality
- Adapt schedules to cover peak hours with flexible 20-30 hour weekly options
- Identify upsell opportunities and relay client feedback to product teams
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience with remote work exposure
- Proficiency in CRM platforms (Salesforce) and communication tools
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with tech troubleshooting aptitude
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in virtual teams