Job Description
Join our award-winning remote team as a Part-Time Customer Specialist! We provide all necessary equipment including laptop, headset, and software – so you can focus on delivering exceptional service from anywhere in Texas. This flexible role offers 20-25 hours/week with competitive pay and full benefits eligibility. Perfect for students, parents, or professionals seeking work-life balance without compromising career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge
- Meet weekly performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet connection
- Must be physically located in Texas
- Ability to work independently with minimal supervision