Job Description
Join Nexus Digital Solutions as a Remote Part-Time Customer Success Manager and transform how clients experience our cutting-edge SaaS platform. This flexible 20-hour/week role empowers you to build lasting relationships while driving product adoption and retention. Work from anywhere in Pennsylvania while making a measurable impact in a collaborative, tech-forward environment.
We're seeking a passionate advocate who thrives in remote settings and possesses exceptional communication skills. You'll be the voice of our clients, ensuring seamless onboarding, identifying growth opportunities, and becoming their trusted advisor. This position offers competitive compensation, flexible scheduling, and the opportunity to shape our customer experience strategy.
Responsibilities
- Develop and maintain strong client relationships through proactive communication and strategic check-ins
- Guide clients through product onboarding and feature adoption via virtual training sessions
- Analyze customer usage data to identify upsell opportunities and address potential churn risks
- Collaborate with internal teams to resolve complex client issues and improve product offerings
- Document client feedback and success stories to inform product development
- Monitor key health metrics (NPS, CSAT) and implement improvement strategies
- Facilitate quarterly business reviews to demonstrate ROI and align on future goals
Qualifications
- 3+ years of customer success or account management experience in SaaS
- Proven track record of meeting retention and upsell targets
- Exceptional written and verbal communication skills for remote interactions
- Proficiency with CRM platforms (Salesforce/HubSpot) and analytics tools
- Ability to work independently with minimal supervision in a remote setting
- Strong problem-solving skills and emotional intelligence
- Bachelor's degree in Business, Marketing, or related field preferred
- Experience with virtual presentation tools (Zoom, Teams)