Job Description
Join our award-winning SaaS company as a Remote Part-Time Customer Success Manager and transform how businesses leverage our cutting-edge platform. This flexible role offers the perfect blend of autonomy and impact, allowing you to drive client satisfaction while working from anywhere in San Jose.
We're seeking a relationship-builder with a passion for client advocacy. You'll be instrumental in onboarding new customers, identifying growth opportunities, and ensuring our clients achieve their strategic objectives through our solutions.
This position includes competitive compensation, comprehensive benefits, and a collaborative virtual environment where your expertise directly shapes our product evolution.
Responsibilities
- Develop and execute personalized success plans for 15-20 key client accounts
- Proactively identify expansion opportunities and drive upsell/cross-sell initiatives
- Conduct quarterly business reviews and health score analysis
- Collaborate with product team to relay client feedback and feature requests
- Create and maintain comprehensive client documentation in Salesforce
- Resolve complex client issues with urgency and empathy
- Develop playbooks for onboarding and adoption processes
Qualifications
- 3+ years of B2B customer success or account management experience
- Expertise in CRM platforms (Salesforce preferred) and customer analytics tools
- Exceptional communication skills with executive-level client experience
- Proven ability to manage multiple stakeholders and competing priorities
- Strong analytical skills with data-driven decision-making abilities
- Experience in SaaS tech or B2B software industry
- Self-motivated with demonstrated remote work success