Job Description
Join our award-winning team at Apex Dynamics as a Remote Part-Time Customer Success Specialist! We're seeking a dedicated professional to enhance client satisfaction and drive retention in our fast-growing SaaS platform. This flexible 20-hour/week role offers the perfect blend of impact and work-life balance, with competitive compensation and full remote work options from anywhere in the Charlotte metro area. If you're passionate about customer advocacy and thrive in autonomous environments, this opportunity is for you.
Why You'll Love Working With Us:
• Flexible scheduling (core hours 10 AM - 2 PM ET)
• Comprehensive training and career development
• Collaborative remote team culture
• Health benefits and retirement plan eligibility
• Cutting-edge tech stack and innovation-driven projects
Responsibilities
- Proactively onboard and guide new clients through product implementation
- Identify expansion opportunities and upsell solutions
- Resolve technical issues and escalate complex cases
- Analyze customer feedback to drive product improvements
- Develop personalized success plans for key accounts
- Track KPIs and prepare quarterly business reviews
- Collaborate with sales and product teams on client insights
Qualifications
- 2+ years in customer success or support roles
- Exceptional written and verbal communication skills
- Experience with CRM platforms (Salesforce preferred)
- Ability to work independently with minimal supervision
- Strong analytical and problem-solving abilities
- Proficiency in remote collaboration tools (Slack, Zoom)
- Associate degree or equivalent experience