Job Description
Are you a proactive problem-solver looking for a flexible opportunity that fits your lifestyle in the vibrant city of Austin, Texas? TechHorizon Partners is expanding our remote team and seeking a dedicated Part-Time Customer Success Specialist to join us. We value work-life balance, professional growth, and a supportive culture.
In this role, you will be the bridge between our clients and our product solutions, ensuring a seamless experience that drives retention and satisfaction. We are looking for individuals who thrive in a remote environment and can deliver excellence without the commute.
Responsibilities
- Provide exceptional, empathetic support to clients via email, chat, and phone to resolve technical inquiries and account issues.
- Conduct onboarding sessions for new clients to ensure they maximize the value of our services.
- Manage and update client accounts and records in our CRM system with high accuracy.
- Collaborate closely with the Product and Engineering teams to escalate bugs and feature requests.
- Track customer satisfaction metrics and prepare weekly performance reports.
- Proactively identify opportunities to upsell or cross-sell relevant service tiers.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in Business or Technology is a plus.
- 1-2 years of experience in customer service or support, preferably in a remote or tech environment.
- Excellent written and verbal communication skills with a polished, professional tone.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively across different time zones if necessary.