Job Description
We are seeking a driven and detail-oriented Remote Part-Time Customer Success Specialist based in Atlanta, GA. Join our dynamic team and enjoy the flexibility of working from home while making a significant impact on our client relationships.
At Apex Digital Solutions, we value innovation, work-life balance, and professional growth. If you are looking for a part-time opportunity that fits around your schedule without compromising on quality, we want to hear from you.
Responsibilities
- Manage and nurture relationships with existing clients to ensure high retention and satisfaction rates.
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Conduct product training sessions and provide onboarding support for new users.
- Track key performance metrics (KPIs) and generate weekly reports on customer health and feedback.
- Collaborate closely with the product and sales teams to address client needs and product improvements.
- Identify upsell opportunities within the assigned client portfolio.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer support, account management, or client success (1+ years preferred).
- Excellent verbal and written communication skills with a focus on professionalism.
- Must reside in the Atlanta, GA metropolitan area or be willing to commute to our office.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).