Job Description
Join FlexiCorp Solutions, a leader in digital transformation, and enjoy the perfect blend of work-life balance with our remote part-time opportunities! We're seeking passionate individuals to join our dynamic team in Columbus, OH, while working fully remotely with flexible scheduling. At FlexiCorp, we value autonomy, innovation, and results-driven professionals who thrive in flexible environments. Enjoy competitive compensation, comprehensive benefits package (prorated for part-time), and a supportive culture that prioritizes your well-being. If you're seeking a role where your skills shine and your schedule adapts to your life, this is your next career move!
Responsibilities
- Deliver exceptional customer support via email, chat, and phone during flexible hours
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document cases meticulously in CRM systems and maintain knowledge base accuracy
- Collaborate with cross-functional teams to enhance customer experience workflows
- Proactively identify upsell opportunities and communicate product value propositions
- Analyze customer feedback to contribute to product improvement initiatives
- Adhere to SLA metrics while maintaining high satisfaction scores
Qualifications
- Minimum 2 years of customer service or success experience
- Proficiency with CRM platforms (Salesforce, Zendesk, HubSpot)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Self-motivated with excellent time management skills
- Comfortable working independently with minimal supervision
- Available to work 20-25 hours per week with flexible scheduling
- High-speed internet and quiet home office environment