Job Description
Urgently hiring remote professionals in Portland, OR and California! Join our award-winning team as a Part-Time Customer Success Specialist. Enjoy flexible hours while making a tangible impact on our clients' digital transformation journey.
Why You'll Love This Role:
- Competitive hourly pay ($25-$35) with performance bonuses
- 100% remote work with flexible scheduling options
- Professional development stipend
- Health & wellness benefits for 20+ hour/week roles
We're seeking dynamic individuals who thrive in autonomous environments and possess exceptional problem-solving skills. Perfect for students, parents, or career changers seeking work-life balance!
Responsibilities
- Manage client portfolios through our CRM platform
- Proactively identify upsell opportunities during client check-ins
- Resolve technical issues and coordinate with engineering teams
- Create customized success plans for enterprise clients
- Analyze usage data to drive adoption strategies
- Document client feedback for product improvements
- Collaborate cross-functionally on quarterly initiatives
Qualifications
- 3+ years in customer success or account management
- Proficiency with Salesforce and HubSpot
- Experience with SaaS platforms
- Exceptional written and verbal communication skills
- Strong analytical abilities with data interpretation
- Proven track record in meeting retention targets
- Self-starter with excellent time management
- Reliable high-speed internet and quiet workspace