Job Description
Join Apex Solutions Group as a Remote Customer Support Specialist and transform your remote work experience! We're seeking empathetic professionals to deliver exceptional service from Fort Worth, TX. Enjoy flexible scheduling (20-25 hours/week), competitive benefits, and a supportive virtual environment. Help our clients resolve inquiries with precision while advancing your career in a dynamic tech-forward company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems while maintaining 100% data accuracy
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify upsell opportunities to enhance client relationships
- Adhere to SLAs with average 2-hour response time
- Participate in bi-weekly virtual training sessions
Qualifications
- 1+ years customer service experience in remote/hybrid settings
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- High-speed internet connection and dedicated home office space
- Ability to work independently with minimal supervision
- Flexibility to cover evening/weekend shifts (10-15% of schedule)
- Associate's degree or equivalent technical certification