Job Description
Join Nevada Tech Solutions as a Remote Part-Time Customer Support Specialist and transform how Las Vegas residents experience digital services. We're seeking tech-savvy communicators to deliver exceptional virtual support while enjoying flexible hours from anywhere in Nevada.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Flexible 20-hour weekly schedule (evenings/weekends available)
- Full remote work with provided equipment stipend
- Growth opportunities into tech roles
Responsibilities
- Respond to customer inquiries via chat, email, and phone within SLA targets
- Troubleshoot software and hardware issues for residential clients
- Document cases in CRM system with detailed resolution notes
- Escalate complex issues to senior engineers with clear context
- Proactively identify service improvement opportunities
- Maintain 95%+ customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years customer support or help desk experience
- Proficiency in Windows/macOS and basic networking concepts
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Available for evening/weekend shifts (4-10 PM or weekends)