Job Description
Join Detroit's premier remote work opportunity as a Part-Time Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service while enjoying flexible hours from home. This role combines the energy of Detroit's innovation scene with the freedom of remote work, offering competitive compensation and growth opportunities. Perfect for students, parents, or career transitioners seeking work-life balance without sacrificing impact.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Utilize CRM systems to document interactions and track ticket resolutions
- Collaborate with cross-functional teams to address complex technical issues
- Identify trends in customer feedback to improve service protocols
- Maintain 99.9% uptime for assigned support queues
- Train on proprietary software and industry best practices
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years in customer service or technical support role
- Proficiency in Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot hardware/software issues remotely
- Self-motivated with strong time management abilities
- Reliable high-speed internet and quiet home workspace