Job Description
Join TechConnect Solutions as a Remote Part-Time Customer Support Specialist and deliver exceptional service from the comfort of your home! We're seeking passionate individuals to assist our clients via phone, email, and chat. Enjoy flexible hours while making a real impact. Equipment provided – no need to worry about tech setup! Perfect for Houston, TX and North Carolina residents seeking work-life balance. Apply today and join our award-winning support team!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities for premium services
- Maintain detailed knowledge of product offerings and support protocols
- Contribute to process improvements through feedback and analysis
- Adhere to SLAs and quality standards in all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional communication skills and problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Must reside in Houston, TX or North Carolina