Job Description
Join our award-winning team as a Remote Part-Time Customer Support Specialist! We're urgently seeking empathetic professionals to deliver exceptional service while enjoying flexible hours from anywhere in Memphis, TX. This is your opportunity to make a real impact without the commute.
Apex Solutions Group offers a supportive remote work environment with cutting-edge tools and comprehensive training. You'll handle customer inquiries via chat/email, resolve technical issues, and contribute to our 98% customer satisfaction rate. Perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Resolve customer inquiries via chat, email, and phone with 24-hour response commitment
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain 95% customer satisfaction through personalized solutions
- Update knowledge base articles based on recurring customer needs
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written communication skills with proper grammar
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends