Job Description
Join TechConnect Solutions as a Remote Part-Time Customer Support Specialist and enjoy the freedom of 100% work-from-home flexibility in San Jose, CA! We're seeking a tech-savvy professional to deliver exceptional customer experiences while maintaining a healthy work-life balance. This role offers competitive pay, remote training, and opportunities for growth in a dynamic startup environment. If you're passionate about problem-solving and digital communication, apply today to become part of our innovative team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain accurate records of customer interactions and resolutions
- Contribute to process improvements for enhanced customer satisfaction
- Adhere to SLAs and quality standards in all customer interactions
Qualifications
- 1+ years of customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including weekends (20-25 hrs/week)
- High school diploma; associate's degree preferred