Job Description
Join TechFlow Solutions as a Remote Part-Time Customer Support Specialist and deliver exceptional service from the comfort of your home. We're seeking a tech-savvy communicator to assist our clients with product inquiries and troubleshooting. This flexible role offers competitive pay and growth opportunities within a dynamic team.
Responsibilities
- Resolve customer inquiries via email, chat, and phone
- Document interactions using Zendesk CRM
- Collaborate with technical teams on complex issues
- Maintain detailed case documentation
- Identify trends for product improvement
- Adhere to SLA response time standards
Qualifications
- 1+ years customer service experience
- Proficient with remote collaboration tools
- Strong written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Available 20-25 hours weekly