Job Description
Join Nashville's premier remote-first company as a Part-Time Customer Support Specialist! We're seeking a tech-savvy, customer-focused professional to deliver exceptional support experiences from the comfort of your home. This flexible 20-hour/week role offers competitive pay and the opportunity to grow with a dynamic team. Enjoy Nashville's vibrant culture while building your career in a supportive environment.
Our ideal candidate thrives in remote settings and possesses exceptional communication skills. You'll be the first point of contact for our clients, resolving inquiries with speed and empathy. If you're passionate about technology and helping others, this is your chance to make an impact without commuting.
Responsibilities
- Respond to customer inquiries via email, chat, and phone within SLA targets
- Troubleshoot technical issues using remote diagnostic tools
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with Tier 2 support for complex resolution escalations
- Contribute to knowledge base articles and process improvements
- Participate in bi-weekly team syncs and training sessions
Qualifications
- High school diploma; associate's degree preferred
- 1+ years customer service or tech support experience
- Proficiency with remote desktop and ticketing systems
- Exceptional written and verbal communication skills
- Ability to work independently in a home office environment
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet workspace