Job Description
Are you looking for a flexible remote work opportunity in the heart of Boston, MA? TechNova Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. We value work-life balance and offer the chance to make a real impact from the comfort of your home.
As a key member of our support team, you will be the bridge between our innovative products and our valued customers. You will handle inquiries via email, chat, and phone, ensuring every interaction leaves a lasting positive impression.
Responsibilities
- Provide exceptional customer service and technical support via phone, email, and live chat.
- Resolve complex customer issues and troubleshoot technical problems with patience and expertise.
- Manage a high volume of incoming tickets in our CRM system (Zendesk/Salesforce) while maintaining accurate records.
- Collaborate with cross-functional teams to improve product features and customer satisfaction.
- Stay updated on product knowledge and participate in ongoing training sessions.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Proven experience in customer support or a related field.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Must be available for part-time hours (e.g., 20-25 hours per week).
- Self-motivated with the ability to work independently in a remote environment.